The Metropolitan Magazine - Delmarva Document Solutions

The Xerox family was founded over 100 years ago in Rochester, N.Y. and introduced the first “plain paper” photocopier in 1959. Today, with over 130,000 employees in 160 countries worldwide, its rich history and famed Xerox world-class service is available to businesses on the Peninsula from the award-winning team at Delmarva Document Solutions (DDS).
As exclusive representatives of Xerox, the authorized sales agents at DDS offer their customers personal service, a broad portfolio of Xerox products, the power and resources of a world-wide business leader and the quick responsiveness that only a local team can offer — something that sets Delmarva Document Solutions apart from its competitors.
In addition to the numerous awards received by Xerox throughout its history, for the past four consecutive years Xerox has been certified by J.D. Power and Associates for providing “An Outstanding Customer Service Experience” in Technology Service and Support for customers in North America — the only manufacturer in its industry to garner this achievement once, not to mention four times.
Locally, Delmarva Document Solutions was cited in 2008 as the No. 1 Agency in the United States for Xerox and recognized as the Top Xerox Partner in the United States for 2009.
The award-winning team of Xerox and Delmarva Document Solutions provides the quintessential solution for the document needs of their clients throughout Delmarva. Paired with the unique and exclusive Xerox Total Satisfaction Guarantee (if you are not totally satisfied with your Xerox equipment, you may request a replacement without charge at any time during the lease), this combination becomes even more powerful.
Sales Manager Sherri Holder and her team offer a robust portfolio of products to meet customers’ specific needs. “We learn each customer’s environment,” explained Holder, “determine what their expectations are, suggest the correct Xerox products to achieve their goals, and then develop the workflow — basically, placing the right products in the right places.”
“Many companies offer six or seven products,” stated Philip Brohawn Jr., general manager/partner of DDS, “but we offer over 70 Xerox products, which range from the copier you use in your home to the largest digital printer in the world, used here on the Shore for scientific journals.”
“Two recent additions to our team provide on-site assistance after the sale to integrate the equipment into your office and help you realize an immediate increase in productivity,” explained Managing Partner Jennifer Brohawn Atchison.
“First, Rachel Burneston, our Microsoft-Certified IT analyst, provides software and networking support, ongoing business development support and workflow optimization. We added Rachel in 2009 as our dedicated IT system support manager.
“After that, Bridget Brohawn Ketcham, added this year as our customer support manager and trainer, visits the customer’s workplace to familiarize employees with the new Xerox products to ensure maximum utilization. We added this position because we wanted our support and training to be local and consistent right from the very start.
“Our customers also benefit from our 15 local Xerox-trained technicians, whose experience and training is second to none in the world,” remarked Brohawn. This team is supported by a large network of Xerox specialists and ultimately the Xerox engineers who designed the equipment.
In addition, DDS has its Office Manager and Customer Support Specialist, Cindy Watson, at the ready in its Salisbury location to address the customers’ needs promptly and courteously, another Delmarva Document Solutions trademark.
Delmarva Document Solutions’ support team assists clients in enabling employees to efficiently share documents, operate in-house print shops and mailrooms, build Web-based processes for personalizing mail, invoices and brochures and develop electronic document archives.
A complete line of award-winning color laser and solid ink printers, multifunction devices, affordable and powerful fax machines, and wide format printers for technical and graphic arts solutions can cut “paperwork” processes from hours to just minutes, helping the smallest home businesses to the largest companies on the Delmarva Peninsula work faster and smarter. Their multifunction devices manage multiple printing, copying, scanning and faxing tasks simultaneously without interruption for quick turnarounds.
If you have business processes that need to be automated, Delmarva Document Solutions can provide the Xerox equipment and expertise to create an electronic document management system to provide that capability.

By managing print requirements effectively, DDS can save your business up to 20 percent on the costs associated with printing. One key is developing a total print management strategy that can increase your productivity while lowering your total operating costs. If they can’t save you 20 percent, Xerox will give you a $50 Staples gift card.
It all starts with a 20-minute “no-charge” on-site document assessment to show you how to improve the way you handle printing.
“By capturing print usage patterns and determining opportunities to better utilize existing or new technology, DDS can identify cost savings and provide total print management for all document devices on your network,” explained Atchison.
Customizable electronic forms printed on-demand on a multifunction device can significantly reduce costs in producing invoices, statements, delivery documents and other forms your system creates for you.
This cost savings can be achieved through a simplification of workflow and may include the installation of one of our latest technologies, the Xerox ColorQube. “The new Xerox ColorQube can provide color for the cost of black and white,” explained Holder. “Our customers can save up to 75 percent on their color costs.”
As a Xerox Authorized Sales Agent, Delmarva Document Solutions has the power and resources of Xerox and sells the industry’s leading portfolio of office products and production equipment to a wide range of customers.
“Our customers have the best manufacturer in the world, Xerox, and they’ve got Delmarva Documents, their agent to Xerox,” said Brohawn.
“I like to say we offer world-class service with a hometown touch,” added Eydie Kinnamon, managing partner.
To experience total service before and after the sale and to explore how Delmarva Document Solutions can help your company increase revenue, reduce costs and operate more efficiently, visit www.delmarvadocuments.com or call one of the offices listed below.

Delmarva Document Solutions, 1-800-639-5844, 401 Eastern Shore Dr., Salisbury, Md.; 300 Academy St., Cambridge, Md.; 205 E. Main St., Elkton, Md.

By Jeff Pivec