After more than 25 years of consistent service to the Delmarva community, it’s a safe bet that Frank Tobat knows what he’s doing when it comes to heating and air conditioning your home. But what the founder-proprietor of HVAC Services Unlimited has also learned in that quarter-century is that people skills matter just as much as professionalism.
“No matter how long we’ve been at this or how big we may get,” shared Tobat, “it has always been, and always will be, a company mandate that we approach our customers as if they were our friends.”
That’s why when you call HVAC Services Unlimited, it will most likely be Frank’s wife Linda who will answer the phone with a friendly “Hello” instead of a bland recitation of the company’s name followed by some template greeting — or, worse yet, some cornball slogan. So, rest assured you’ll never hear anything like: “HVAC Services… just drop a dime and we’re there on time!” or “HVAC Services… we run hot and cold!”
Instead, the Tobats — including 28-year-old customer-service expert Patrick, who is HVAC’s service manager in addition to being Frank and Linda’s only son — prefer to let their time-tested track record and industry savvy do their speaking for them.
“For 2009, we’ve seen to it that we’re ready for the challenges that people in this community, and around the country, are going to face,” Frank said confidently. But what that really boils down to is having the right equipment and the right people at the right time.
One key way in which HVAC Services is armed and ready for battle in the new era is in terms of its products. Not only does it represent and service all major brands, such as Carrier, it is the Lower Eastern Shore’s exclusive authorized dealer of Bryant Heating and Cooling Systems, which is putatively the industry’s premier manufacturer. In fact, Bryant is so confident in the quality of its systems — as well as in the expertise of its authorized factory dealers to install and service them — it provides an industry-leading 10-year warranty on parts in addition to a 100 percent guarantee of overall satisfaction, in writing. This means that if you the customer are for any reason dissatisfied with your Bryant equipment within one year of its installation, your Bryant authorized dealer will either correct the problem or remove the equipment and refund your entire purchase price.
Basically, whatever the need, HVAC Services has the solution. When you do call Frank, Linda or Patrick Tobat, at 410-546-1557, be sure to ask about their brand-new service contract options. So, do yourself and your family a favor today, put HVAC Services Unlimited in charge of the very air that you breathe.
Another way in which HVAC Services stands apart is in the quality of its workmanship. Unlike the typical warranty offered by area competitors, the Tobats offer a full two-year warranty on their labor, which is twice as long as the others.
As you would imagine, especially given the current economic climate, ultra-high-efficiency equipment is in greater demand than ever before, which is why HVAC Services installs and recommends things such as heat pumps and air-conditioning systems with an industry-leading 18 SEER rating, as well as 98 percent efficient gas furnaces and geothermal systems. Compared with systems that are commonplace among homes built in the past decade, these high-efficiency units can easily cut your home-heating and air-conditioning costs in half and pay for themselves in virtually no time at all.
But the folks at HVAC Services Unlimited also pride themselves on being as contemporary as they are professional. As such, they also supply, install and service the ever-more-sought-after tankless water heaters being spearheaded by companies such as Rinnai and Takagi.
“It took a little political wrangling, but the government ultimately decided to renew the federal tax credit applicable to tankless water systems for 2009, which can amount to as much as $400 per household,” Frank shared. “You may thank the federal economic stimulus package for that.” The father of three Bennett High School graduates and grandfather of four added that the federal tax-credit stimulus program also applies to solar-heating systems, which have been making a comeback recently, as well as geothermal heating systems, which have been steadily increasing in popularity because of their energy efficiency and comparatively low operational costs.
Frank is quick to point out, however, that the 21st century American family cares about things other than just saving money. They care as much, if not more, about the air quality of their homes.
“I’m getting asked more and more about air-purification strategies by my customers, especially those with kids and/or pets,” Frank said. “The fact is, there’s lots that can be done to improve and monitor the quality of the air in your home, not only according to your specific needs but according to your means as well.”
This may mean anything from a standard humidifier to mold-killing UV lamps or a ventilator which eliminates pet dander, dust, odors and gases like radon and formaldehyde by continuously replacing stale indoor air with fresh outdoor air. There are also air purifiers, which are very sophisticated units capable of eliminating up to 99.9 percent of all airborne contaminants from conditioned air.
