PNC Bank:

Customer Care and Community Commitment for a Thriving Shore

…empowering local residents with financial knowledge is a smart way to help residents in their efforts to gain financial independence…   (Pictured: Penni Nichols, branch manager and assistant vice president, Downtown Salisbury office.)

PNC is proud to be an active and growing member of the Eastern Shore. With 37 neighborhood branches serving the region, PNC employees offer industry-leading products and services, superior customer care and remain deeply embedded in the community.  
At PNC, banking is a long-term relationship. With a full suite of innovative products and services, PNC helps customers meet their goals at various stages of life. “We work to understand our customers’ needs to help them achieve more — whether it’s saving for retirement or helping a business owner improve cash flow for better operating efficiency,” said Jean Sewell, PNC regional manager. “Our banking solutions support everyday financial needs and long-term goals,” continued Sewell.
With tailored financial solutions and customer-focused employees, PNC is committed to providing the best possible banking experience. The organization was recognized by Gallup’s prestigious Great Workplace Award two years running. Motivated employees work to make each customer’s experience a pleasant one.
PNC makes banking easy by providing customers more ways to bank — whether in a branch, online, or via a mobile device. With PNC’s Virtual WalletSM and Virtual Wallet Student, PNC offers interactive online banking solutions that allow customers to manage their money on their own terms. Tools include a real-time calendar, online bill pay and a savings engine that helps customers manage day-to-day expenses, plan and save — via computer or mobile device. “Virtual Wallet Student gives young adults the tools needed to manage finances and learn healthy money management habits while keeping parents involved and informed about their spending,” said Sewell. Visit www.pncvirtualwallet.com for more information.
“Improving the health and vitality of our communities is part of PNC’s core values,” said Sewell. With innovative programs focusing on early childhood education, community development and environmental responsibility, PNC is helping to build strong communities and create financial opportunities for individuals, families and businesses. PNC Grow Up Great is an unprecedented 10-year, $100 million school readiness initiative to help prepare children from birth to age 5 for success in school and life. Now, in its sixth year, the program has distributed more than $17 million in grants and other initiatives that support early childhood education — funding that is directly impacting the Lower Shore. With a Grow Up Great grant, the Lower Shore Child Resource Center at Salisbury University created an interactive Mobile Science Museum that brings hands-on scientific learning to local Head Start Centers.

While early childhood education initiatives are PNC’s primary philanthropic focus, the company also provides financial resources to support nonprofit organizations that are vital to the health and well being of the Lower Shore, including Beebe Medical Center, Eastern Shore Rural Health Systems, Salisbury University and the United Way of the Lower Eastern Shore. Additionally, PNC employees regularly conduct financial education classes to increase consumer financial literacy. With a recovering economy, empowering local residents with financial knowledge is a smart way to help residents in their efforts to gain financial independence and work toward achieving their personal goals.
With a history that dates back more than 150 years, PNC understands and respects the role its legacy banks have played in shaping communities throughout history. In 2008, the PNC Legacy Project was launched as a comprehensive initiative to honor, document and preserve the history of predecessor banks, the employees and officers who guided them, and the communities they serve. “The preservation of history is vital in helping understand the very essence of a community.  The PNC Legacy Project (www.pnclegacyproject.com) provides a historical record of the people and places that shaped our communities,” said Sewell. With compelling images of Civil War currency, antique check canceling devices, vintage ledgers and oral histories from longtime Delmarva community leaders, the Web site breathes life into local history, celebrating the people who shaped it.
Finally, PNC is leading the way in preserving the Eastern Shore’s sensitive ecology. With a commitment to innovation and environmentally friendly business practices, PNC is increasing efficiency and productivity while improving the health and vitality of communities. PNC has more certified green buildings than any other company and was the first major bank to design branches based on green building standards.
“We offer customers the best of both worlds. We are the neighborhood bank committed to providing great service, innovative products and strong ties to the community,” said Sewell. “We also offer the financial strength, resources and expertise to help customers achieve their personal and business goals.”

To learn more about PNC, please visit any PNC Bank branch or www.pnc.com.

Written By: Eduardo Gonzalez